Shipping Information
Order Processing
Orders are prepared after payment confirmation. Processing times are communicated during checkout or in the order confirmation.
Shipping Destinations
Selactre offers shipping to eligible destinations displayed during checkout. Availability may vary depending on the product and delivery location.
Shipping Costs
Shipping fees are calculated according to the destination, delivery method, and order details. Applicable charges are displayed before payment.
Estimated Delivery Times
Delivery estimates depend on the selected shipping method, destination, and carrier. Available estimates are provided during checkout.
Tracking Your Order
When shipment tracking is available, tracking information will be provided after dispatch.
Delivery Delays
Delays may occur due to carrier operations, weather, customs processing, or other circumstances. Contact customer support if your delivery is significantly delayed.
Incorrect Addresses
Please verify your shipping information before completing an order. Contact support promptly if an address correction is required.
Lost or Damaged Parcels
If your shipment is missing or arrives damaged, contact customer support with your order details and relevant photographs where appropriate.
Contact Information
For shipping questions, contact: [Actual Support Email] or [Actual Business Phone]
Returns & Refunds Policy
Return Window
Customers may request returns within the applicable return period stated in our published policy and required by consumer protection law.
Return Eligibility
Return eligibility depends on the product, its condition, the reason for return, and applicable legal rights.
Condition of Products
Products should be returned with their original accessories and packaging where reasonably possible. Applicable consumer rights remain unaffected.
How to Request a Return
Contact Selactre customer support with your order number and reason for the return. Our team will provide the applicable instructions.
Return Shipping
Return shipping responsibility depends on the reason for return and applicable legal requirements. Any charges will be explained before the return is arranged.
Refund Processing Time
Approved refunds are processed through the original payment method where possible. The time required for funds to appear depends on the payment provider and applicable legal requirements.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact our support team promptly with your order details and relevant photographs where appropriate.
Non-returnable Items
Certain products may be excluded from voluntary returns where legally permitted. Mandatory consumer rights remain unaffected.
Contact Information
For returns and refunds, contact:
[Actual Support Email]
[Actual Business Phone]